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Forgot email to my account and lost my phone

4de
Great Neighbour / Super Voisin

I need to kmow what to do. As to getting my number transferred to a different sim after I just lost my phone in the lake I don't know my email associated with my public account please i also need to wsitch my other number my esim to regular sim and that number was also on the phone

4 REPLIES 4

As I've already said @4de please create a ticket.

 
 

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

 

Chalupa_Batman_1-1718671735836.png

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

4de
Great Neighbour / Super Voisin

i cant get into any emails as i have two was auth on everything

RavingRaven
Model Citizen / Citoyen Modèle

@4de 

Try typing in Public Mobile in the search box of the emails you have access to and see what comes up.

Chalupa_Batman
Mayor / Maire

Hello @4de 

See the little chat bubble down in the bottom right corner, this is how you contact a Customer Service Agent. Type Agent. Follow from there.

Need Help? Let's chat.