Forgot email and pin

[moonirb]

Trying to pay my public mobile phone number have enough money in there but plan won’t activate. And forgot all my info to get into my account. How can I reset this? Please help, been without a phone for 2 days! 

[Triguy]

You can also make a payment using recharge.com or ding.com but there a service charge.

[Anonymous]

---

@moonirb wrote:

Trying to pay my public mobile phone number have enough money in there but plan won’t activate. And forgot all my info to get into my account. How can I reset this? Please help, been without a phone for 2 days! 

---

What happens when you dial 611?

If you were on autopay, is the payment card still valid?

If so, then you can use the 611 service to make a payment using that card.

Or buy a voucher in stores or online. Or do an instant top-up from some stores.

[dabr]

---

@moonirb wrote:

Trying to pay my public mobile phone number have enough money in there but plan won’t activate. And forgot all my info to get into my account. How can I reset this? Please help, been without a phone for 2 days! 

---

@moonirb   Send a private message to Moderator_Team if the password reset link isn't working for you.  You can use this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BTW have your tried paying by dialing 611?

Check your message box (envelope icon top right) for a response from moderators.