01-18-2023 12:21 PM - last edited on 01-18-2023 05:12 PM by computergeek541
I forgot what email address I used to sign into my account. How can I get into my account?
Solved! Go to Solution.
01-18-2023 12:25 PM
Only agent can help you out with this.
To Contact CSA-agent; there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.
If opening a ticket does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking (Ctrl+)Here
01-18-2023 12:24 PM - edited 05-24-2023 11:29 AM
First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works
If you are unable to self reset the password, PM support will be able to help
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: Chatbot
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
01-18-2023 12:23 PM
@jeremyklassen04 Or if you want to change your email you can but need supports help with it
Getting support / submit ticket
Or while your already here and logged in the community
01-18-2023 12:22 PM - edited 01-18-2023 12:24 PM
The easiest way is to check your email addresses and use the search bar for “public mobile”. The one that gives you a hit is likely the one you used to activate here.
You could also use the “forgot password”function on all possible email address accounts you may have, the one that successfully sends a password reset link is also the one.
01-18-2023 12:22 PM
Check all your email accounts for the welcome email from here when you signed up or other marketing and promotional emails from here.