First time login issues need to pay my bill!

[KatieBurns]

Hello there.

Okay my father bought a sim card and registered an account at Walmart. Everything was working well until he realized they had given him a temporary password to sign into the website and continue payment. My phone deactivated today cause of nonpayment and that’s when he told me about the signing in and stuff. I have a phone number and email, I just need help getting into the account to make a payment an continue using the service, if someone can pm me so I can give the phone number and continue this conversation would be greatly appreciated.

Thanks a lot!

Katie

[Jb456]

@dabr  and @kselmak  thank you both!,👍

[dabr]

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@kselmak wrote:

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@Jb456 wrote:

@Luddite  for future knowledge will 611 work if account is suspended? Thanks

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Yes it would

Probably the only thing that would

Not even system messages will come through

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@Jb456  Yes @kselmak  is right 611 does work even if the account is suspended and you can make a payment using a voucher to re-activate the account via 611.

[kselmak]

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@Jb456 wrote:

@Luddite  for future knowledge will 611 work if account is suspended? Thanks

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Yes it would

Probably the only thing that would

Not even system messages will come through

[Jb456]

@Luddite  for future knowledge will 611 work if account is suspended? Thanks

[ChuckYeah]

@KatieBurns Usually when you activate in store they do not set up your self serve account. Try to set up a new account at https://selfserve.publicmobile.ca/self-registration/ with your phone number and email address.

If it works, you should be able to make a payment in there by credit card or voucher pin.

[Luddite · Accepted solution]

As he activated in store, you should attempt the creation of a self serve account here: https://selfserve.publicmobile.ca/self-registration/. Although I am not sure that will work if your account has been suspended for lack of payment.

If that fails, you will need to submit a ticket. To get a ticket: click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

You can also pay for your account with a voucher by dialling 611 and following the prompts.

Voucher locations: https://www.publicmobile.ca/en/on/store-locator

Vouchers on-line: recharge.com , https://www.ding.com

[kselmak]

You will have to register

https://selfserve.publicmobile.ca/self-registration/ 

Oops sorry u can't because you can't receive text

Contact moderators

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Thanks