Fall promo 4GB per month was not applied

[gfob]

To my surprise, as I'm nearing the end of my 3 month billing cycle, I'm out of data!  Then I noticed that I am still on the 2GB / month plan (e.g. 6 GBs for 3 months) when I should have transitioned over to the 4GB / month plan in the fall.  

Is there any way to confirm this?  I'm quite confident that I requested this and did the necessary work to transition my plan to the 12GB for 3 month plan (I am pretty sure I followed a thread with detailed instructions)

TIA!

[Garry]

IMHO....I think you missed your opportunity to rectify this (questionable) oversight.

If your posting history had substance, then you might have more credibility with the community to back your claims. Unfortunately as I'm an outsider to your account particulars, it certainly appears that you activated the original plan in August, and never looked back..........well, until now.

Best of luck, 

[stonechucker]

I future dated my promo to change mid December.  Mid March was the start of second cycle.  Mid June will be my third.

i can't remember when the plan officially ended, but I think you're out of luck.  This very much seems like a tall tale.

[xCameron94x]

I hate to say it, but I agree with some of the comments. It's your responsibility to check your self serve. I periodically log in to check my data usage, just to make sure. And since you were doing a plan change, even the more reason to log in to double check that it actually went through

[will13am]

I can imagine the conversation with the moderators.  I didn't realize that I switched to the fall promotion but the system didn't make the switch for 2 cycles...  Ah, nice try, the promo expired long ago.  You snooze you lose.  BTW, what evidence do you have you changed to the fall promo, key logger?

Well if a moderator does bite, please let the community know.  I am sure many are ready to plead the ignorance case.

[Someone_here]

Hope it turns out good for you 🙂

[gfob]

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@MoreYummy wrote:

So you changed the plan many weeks ago in 2016, and you just realized it is NOT the right plan today?     You should have check it long time ago. 😄

If so, only a mod can fix this.  

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uhh... thanks, a really helpful comment there. 

And yes I will be seeking assistance from a mod. As I mentioned above, this is only my 2nd billing cycle on the new plan.

[gfob]

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@NDesai wrote:

So for the past 5 months you did not notice that your plan didn't change to the promo plan? I highly doubt they will be able to give you that plan now as you are pretty late to let them know about it. But try sending private message with your account and phone numbers and see what they say. 

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This is only the 2nd billing cycle since the new plan.  I did not go over in my data usage in my first cycle, which is why I never checked.

[MoreYummy]

So you changed the plan many weeks ago in 2016, and you just realized it is NOT the right plan today?     You should have check it long time ago. 😄

If so, only a mod can fix this.  

[Someone_here]

@gfob

You'll need the assistance of a moderator to check that.

Info on how to: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Be sure to include your phone number in the private message you send them.

[NDesai]

So for the past 5 months you did not notice that your plan didn't change to the promo plan? I highly doubt they will be able to give you that plan now as you are pretty late to let them know about it. But try sending private message with your account and phone numbers and see what they say. 

[SD08 · Accepted solution]

I think you'll need to have a moderator look at your account to see what happened. You should send one of them a private message including your phone number. How to contact moderators:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

They'll be back on duty at 9am EST.