Failed to transfer number

[Mieva]

Hello, 

I can't log into my account as I can't access my phone number anymore. I want to transfer my old number but it seems my old number is no longer working. How can I log in. 

[Phil_Adelphus]

@Mieva  In addition to what @Rastin said about porting in from another provider (if so your old provider account must still be active or it won't transfer), I'm wondering if you're trying to transfer a number from one Public Mobile account to another?  A phone number cannot be transferred between two Public Mobile accounts.

[Rastin]

Why can't you access your phone number? Is your account still active? What do you mean old number? Are you porting in from another provider? Did you active with a temporary number then plan to port your old number over once you got your phone working? If so is your old account with the other provider still active as it must be to transfer. Also if you can get code by text you can get it sent to your email by clicking on did not get code 

[Chalupa_Batman]

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@Mieva wrote:

Hello, 

I can't log into my account as I can't access my phone number anymore. I want to transfer my old number but it seems my old number is no longer working. How can I log in. 

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Hello @Mieva 

Please contact a CS Agent for assistance.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.