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Existing customers new sim card

Mcpublicm
Good Citizen / Bon Citoyen

I got hold of Telus customer service was able to help me chat with SiMON regarding my service issue re unable to make calls and caller got voice mail right away. I got an ARS ticket number. I was asked to go to Telus store to get a public mobile SIM card which I went and bought but Telus can’t activate for me. I got the New SIM and want to get it activated but did not know how. Please help. 

35 REPLIES 35

Lehaha
Model Citizen / Citoyen Modèle

Oh sorry, maybe email the agent 

Mcpublicm
Good Citizen / Bon Citoyen

i have been an existing PM customer for a few years

 

Lehaha
Model Citizen / Citoyen Modèle

Go to Public Mobile website, then 

88AC0856-7931-4ED0-9EB3-6277DDCD7554.jpeg

EB7587C5-2795-44B6-BBB4-9D40962DE5F7.jpeg

 follow the steps, it’s very easy 

Metal1967
Deputy Mayor / Adjoint au Maire

@Mcpublicm  Go into your account profile and edit the SIM card number.. 

HALIMACS
Mayor / Maire

Hold it,  @Mcpublicm 

 

Are you NEW to public mobile, or have you recently had active services?