Unfortunately, your live chat has expired. Don't worry, our agents will still help you on your ticket on Community Private Message.
@Annis were you in contact with a CSA via a ticket?
Or, where you trying to use the online activation process: https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en ?
Doesn't quite matter now, sounds like you have a ticket in? Check your envelope at top right of community page to see INBOX/SENT Private Messages @Annis
@Annis are you requesting porting in phone number? did you put in IMEI for the porting information? If so, please try again by using Account number of the old provider and not IMEI. IMEI could cause 821 error
And, before you try activation again, check your credit card and make sure PM did not charge you in your previous attempts