Email to text - no longer working?

[BenKayfetz]

In the past I was able to send an email to 10digitPMnumber@msg.telus.com and I would receive it as a text message.

But it's not working anymore...

Did something change?

TIA.

Ben

[Vlad_Belina]

Thank you... will try 🙂

[softech]

@Vlad_Belina  none of those working for you?

if you need to engage support for the refresh, here you are:

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Vlad_Belina]

What's the number to message the customer service?

[hycm53]

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@BenKayfetz wrote:

I messaged customer service and they did a "refresh" of my account... That seems to have fix the issue!

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I never use this method before, but I just tried it, it didn't work for me.

[BenKayfetz]

I messaged customer service and they did a "refresh" of my account... That seems to have fix the issue!

[hycm53]

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@softech wrote:

@BenKayfetz   it still works, are you sending plain text or with pictures?

try the different domains:

SMS domain:

@msg.telusmobility.com
@msg.telus.com
@msg.koodomobile.com

MMS Domain:

@mms.mb.telus.com
@mms.koodomobile.com
@mms.telusmobility.com

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I tried to use different email address and different domains to send email to my phone, it didn't work for me. My phone is iPhone 8 Plus.

[kaytus]

@BenKayfetz It works fine for me

[dust2dust]

A recent customer was also asking about this. I tested things and they work for me too. So...

from the terms:

Your Public Mobile Services
What limits apply to my use of the Public Mobile service?
• You can only use Public Mobile services for your own individual use, with compatible devices and in compliance with the law. You also agree not to:
• Use the service in any way that requires excessive network capacity or that may adversely affect other Public Mobile customers or the service;
• Engage in any activity on the Public Mobile or partner networks that is seen as excessive or malicious, as solely determined by Public Mobile.

[BenKayfetz]

I just tried all 6, with just a couple of word in the subject and one word in the body... None of them worked. .

Through work I have a system that used to send a lot of emails to text. Maybe 10 a day on average. Could PM have blocked me for "over usage"?

[Meow]

Try one of these:

Send SMS from email

Recipient PM <number>

@msg.telus.com

@msg.telusmobility.com

@mms.mb.telus.com

@msg.koodomobile.com

@mms.koodomobile.com

@mms.telusmobility.com

[softech]

@BenKayfetz   it still works, are you sending plain text or with pictures?

try the different domains:

SMS domain:

@msg.telusmobility.com
@msg.telus.com
@msg.koodomobile.com

MMS Domain:

@mms.mb.telus.com
@mms.koodomobile.com
@mms.telusmobility.com