Double charged

[Lori-Runner]

I was trying to pay for a USA add on and the system says it wasn’t processed so I tried again.  It looks like I was charged twice for $30.  The one charge is for USA talk , text, data and the other charge is a 30 add on that I never submitted.  How do o get my charge back??! The website was super slow 

[Lori-Runner]

Yes both charges on credit card and I didn’t agree to anything.  Server was slow and I was in the USA data screen trying to add.  Thanks for the tips .  I will contact an agent .  

[dust2dust]

Are both charges showing as authorized on your card or still pending? Do you see the extra charge in your balance? Did you reply to a text offer of more data?
Don't use those terms charge back. That means something in the credit card world. You want a refund. The ticketing method mentioned does not work. So you need to contact support using the private messaging method in the last link provided above.

[Yummy]

To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here