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Does PM now have a help chat line?

Beer
Town Hero / Héro de la Ville
  • Would you like to connect to an agent via live chat if someone is available?###Live chat is available between 9AM to 10PM EST. Please monitor your email for a notification with a link to start your chat. You will have 15 minutes to start your chat, after which the link will expire. : No
6 REPLIES 6

CountyDownIeUk
Mayor / Maire

You can find the CHAT if you hit the SHOP tab. 

 

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Dunkman
Oracle
Oracle

@Beer 

There was a pilot project a few months ago where there was live chat available for certain problems.  Looks like it is still ongoing. From my understanding, it is only available when customers submit a ticket for certain situations.  Not when customer private message CSA team.  

dust2dust
Mayor / Maire

If they're inviting you to chat about whatever you were asking about then have it.

Quigley
Mayor / Maire

@Beer 

We're not that lucky here to have a live chat line with PM for help with your service.

Only Lucky mobile customers are lucky to have a service like that available now.

Meow
Mayor / Maire

The only time you can communicate in real time with agent is though chat BUT it is only when you have questions regarding activating new account.

For everything else, present your case here and very knowledgeable people will try to help.

Or contact agent trough personal mail. Response is usually within 15-90min.

Outdoorsman
Town Hero / Héro de la Ville

@Beer hi as far as I know that is for customers trying to activate a new account