Do not have access to my account, Help me

[Ali236]

I can not have access to my account with username and password. For identity check I was asked to provide the code sent to my phone number but did not received any code. I changed it to the email to receive the code but after entering the code, again I did not have access to my account. 

[JosephineT]

Clear your cache memory and try it again.

[hTideGnow]

HI @Ali236 

and you have active service with PM?

Please submit a ticket with CS agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Ali236]

It did not work

[hTideGnow · Accepted solution]

HI @Ali236 

this issue usually resolvable if you use Incognito/Private/Secret mode on your browser to login again.  Please try

if that does not help, submit a ticket with CS agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437