Didn't receive my last 10$ credit

[teenalj]

How can I get someone to check 2 accounts for me.  I have 2 accounts that I didn't receive my 10$ Credits that I'm suppose to receive for when I activated my packages on a 30$ plan. I would receive 10$ credit for 6 mths. I have received 5 so far. But for September I didn't get it.  We got our other rewards for autopay and refer a friend. 

Thanks 

[Anonymous]

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@teenalj wrote:

Signed up the end of March 27th 

checked both statements for the last 6 months. Only 5 10$ credits was applied 

promotion the was 30$ and save 10$ for the next 6 mths 

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What do you mean "both statements"? I imagine you mean your credit card. What we would like to see is your payment history in the self-serve. Count up all the occurrences of the $10 lines. There will be a description with each too. You might also have a referral $10.

[chukdefatey]

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@teenalj wrote:

Signed up the end of March 27th 

checked both statements for the last 6 months. Only 5 10$ credits was applied 

promotion the was 30$ and save 10$ for the next 6 mths 

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Some 6 months $10 credit was immediate and some were from after the initial 30 days, so you sure you didn't get $10 off at the time of activation?

[teenalj]

Ok thanks I will try this 

[teenalj]

Only received 5. Checked my statements 

[teenalj]

Signed up the end of March 27th 

checked both statements for the last 6 months. Only 5 10$ credits was applied 

promotion the was 30$ and save 10$ for the next 6 mths 

[ChuckYeah]

Any issues with referral credits must be fixed by a moderator.

Create a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
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[Anonymous]

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@teenalj wrote:

How can I get someone to check 2 accounts for me.  I have 2 accounts that I didn't receive my 10$ Credits that I'm suppose to receive for when I activated my packages on a 30$ plan. I would receive 10$ credit for 6 mths. I have received 5 so far. But for September I didn't get it.  We got our other rewards for autopay and refer a friend. 

Thanks 

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Are you sure you didn't get the first one? Look back in your payment history since you started and count up all the $10 credits. You might even have 7 due to a referral if used.

[dabr]

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@teenalj wrote:

How can I get someone to check 2 accounts for me.  I have 2 accounts that I didn't receive my 10$ Credits that I'm suppose to receive for when I activated my packages on a 30$ plan. I would receive 10$ credit for 6 mths. I have received 5 so far. But for September I didn't get it.  We got our other rewards for autopay and refer a friend. 

Thanks 

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I believe it can take upto 7 business days for PM to credit your account.  When did you sign up because the most recent promotion was for $10 off for 3 months?