Didn't receive holiday reward

[Keeley]

Hello I never got my Holiday reward and can't seem to submit a ticket through SIMon. How do I get my rewards? (Bonus points if it doesn't include a phone call)

Thanks!

[Yummy]

DON'T POST ANSWERS IN PUBLIC FORUM!!!

Osvaldo, you should communicate with customer over personal mail not through public forum. Not all customers understand this is a PUBLIC forum and not dedicated PM support provided by PM staff.

[hTideGnow]

HI @Keeley  did you try send YES2 to 4911?

or you can open ticket with CS agent here

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[CS_Agent]

.

[Yummy · Accepted solution]

Contact agent to add bonuses manually.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here