12-03-2021 05:42 PM - edited 01-06-2022 04:06 AM
12-03-2021 06:00 PM
We are customers, just like you!!!
The community is an online forum of customers helping customers.
12-03-2021 05:59 PM
@JakeTheBosun wrote:So, who are you?
Me, as well as other people in the community are just customers like you. We have been here long enough and know a bit of trick and try to share. Of course, in terms of account issue involve money, only PM CS Agent can assist.
12-03-2021 05:58 PM
Here’s the process for changing plans, first login to Self Serve to this screen:
Then, click Change Plan:
Then select desired Plan:
Then choose Change on Next Renewal Date:
12-03-2021 05:57 PM
So, who are you?
12-03-2021 05:55 PM
@JakeTheBosun wrote:I activated it night before last. Today is the first time I was able to see what the plan included.
PM is prepaid service and usually no refund. On the other hand, PM support are very understanding... so, try to open a ticket.. Good thing might happen. 🙂
12-03-2021 05:54 PM
I activated it night before last. Today is the first time I was able to see what the plan included.
12-03-2021 05:45 PM - edited 12-03-2021 05:47 PM
@JakeTheBosun wrote:We activated 3 new plans together, one is not correct
@JakeTheBosun did you do it instore and the sales mixed up?
you just activated today, right? you can try to open a ticket with PM and see if they can do anything
1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
Or if you don't mind, you can leave this month as is and request a Plan change, but make sure you request the change to start at the beginning of next cycle. When you make plan change, there are choices to Change Now or Change at next cycle. If you choose Change Now, PM will charge you new plan amount again and start a new cycle, no refund for the old cycle... so, you likely want to change at next cycle instead
12-03-2021 05:45 PM
you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Good Luck...