@tellgent
Not all customer support is outsourced to the community or customers. Obviously we don't have access to anyone's account so there are actual employees of public mobile that you can contact called customer support agents.
However they don't work 24/7 so what exactly is your question regarding deactivation?
Not to get suspension and deactivation mixed up because they have very different meanings. Deactivation means your account is canceled you lose your phone number and it is almost impossible to recover it. Suspension usually means your service is cut off either for non-payment or self-suspending via lost/stolen.
There's also suspension messaging in your account during renewal that usually confuses customers the first time they see it. For the most part and if you read the entire message this is a warning of a possible upcoming occurrence if you have not manually topped up your account or are on auto pay now known as pre-authorized payments. If you have not already pre-arranged your payment then you risk suspension if your plan goes unpaid then sometime after 6:00 a.m. eastern and approximately noon eastern you will be suspended. Unless you have not paid...you can safely ignore this message.
Did you get an email or text message regarding actual deactivation? Have you unknowingly been suspended due to non-payment because of an auto pay failure for almost 90 days? Deactivation warnings should be taken very seriously because once that occurs it's very very unlikely you can reverse that process.
