Data working but no voice service

[Eagleman963]

Hello Everyone,

I've found a couple of topics similar to this but can't seem to get a resolution for my issue.

I recently had my account suspended as I didn't have the proper plan selected for my renewal. I now have the proper plan setup and my data is now working again, but when I try to make a local phone call I get a message stating that I have no long distance plan... Also people can't call me, it goes directly to voicemail.

I've removed and re-inserted my SIM card 3-4 times with no change. Also did multiple reboots with no change. My carrier is showing up properly as Public Mobile and I have great signal strength. 

Can anyone tell me what I sholuld do next?

Thanks!

[sheytoon]

See here:

https://productioncommunity.publicmobile.ca/t5/Discussions/LTE-network-fundamentals/m-p/134356#M5822...

https://productioncommunity.publicmobile.ca/t5/Discussions/LTE-network-fundamentals/td-p/130581/page...

3G bands can do voice, text and data.

LTE bands can do text and data for now. No data on LTE until Public Mobile launches VoLTE.

[Giuseppe1]

That makes sense, so the phone probably supports the frequency used for data but not the one used for voice. 

Where can I find a listing of the frequency bands needed by Public Mobile, broken down by function? 

Thanks

[sheytoon]

@Giuseppe1, your phone may not support the required frequency bands for 3G, which are needed for voice calls.

[Giuseppe1]

I am having the same issue. I purchased a blackview 9000 phone, and am able to access data amd messaging, but no voice service.

[Mary_M]

Good morning @Eagleman963,

everything has been resolved - please refer to my private message for more details 🙂

Cheers,

Mary

[Eagleman963]

VoIP is a wonderful thing. But when you pay for voice service you expect it to work. Still waiting for @CS_Agent to reply to private messages. Is 24 hour wait time typical?

[sheytoon]

VoIP calls use very little data. At high codec rates, you'd be using approximately 80 kbps.

That's 600 kB per minute.
Lower codecs are even less.

[Eagleman963]

Yeah, but then I'm using up my data when I've already paid for voice service that isn't working. Thanks for the idea though.

[xCameron94x]

In the mean time, you can use a VoIP service for calls until your plan calling starts to work! I recommend fongo or google hangouts!

[ShawnC13 · Accepted solution]

@Eagleman963, I would private message a mod.  In that message include your email, phone number and explanation of what is going on.  You can find out how to do that here