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Data service very very slow.

jackiegreen
Great Neighbour / Super Voisin

I changed my $10 plan to $40 4.5GB (3G speed) plan on Sunday. On Monday, I tested the speed, it's very fast (100+Mbps). I know that it would take up to 72 hours to throttle to 3G, so I tested the speed today (Tuesday). I found it's very very slow, and I could not even connect speedtest to run the test. I also checked browsing the webpage and found that sometimes I cannot even open a webpage. I tried youtube too and could not load/watch any videos. This only thing that I can use is whatsapp. I was using Freedom Mobile before. Although I only got 3.0Mbps on Freedom Mobile LTE network, I feel the speed on PM 3G is much slower than than that on FM. I am not sure this is normal (maybe they're still working on throttling my data service to 3G). If it is normal, then I will regret switching FM to PM.

 

I am using Iphone X, located in Ottawa.

15 REPLIES 15

GreatCanadian
Deputy Mayor / Adjoint au Maire

No that isn't normal. For the tasks you mentioned above, Public Mobile 3g speeds are more than adequate  

 

GC 

will13am
Oracle
Oracle

@jackiegreen, even after the throttle kicks in, you can still do things like a speed test.  The fact that speed test or opening a web page did not work suggests something else is the problem.  Slower speed and does not work are very different results.  One thing you can try is putting the phone on 3G.  The 3G connections are not throttled.  Your performance will be dictated by local network loading only.

Vas
Great Neighbour / Super Voisin

I have very slow speed today on my 4.5 GB plan although my accont shows that there is more than 900 MB left. I can not use internet. How to contact Public mobile about this issue?

jackiegreen
Great Neighbour / Super Voisin

I already tried putting the phone on 3G, no difference.... it is still very slow.

Vas
Great Neighbour / Super Voisin

Mote than 10 days long everything was OK. I believe that public mobile simply switched me out. How to contact them at all?

jackiegreen
Great Neighbour / Super Voisin

I just started this plan, still have more than 4.0GB for the usage.

darkstar107
Good Citizen / Bon Citoyen

@Vas You can contact the mods by sending them a private message by clicking this link:

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/compose/note-to-user-id/22...

 

Replies from the mods could take up to 48 hours.  Try rebooting your phone.  Are you just in an area with poor reception (how many connection bars do you have)?  Does it say your connected on LTE or 4G?

 

Edit: Include your 4 digit pin and phone number when you message them

nharvey23
Great Neighbour / Super Voisin

My data is very slow as well (it keeps going in and out), I'm also in the Ottawa area. I think there must be something going on with the data, hope they fix it soon.

digitalmind
Good Citizen / Bon Citoyen

Same in Quebec. Can’t even load emails if I’m not on wifi. I hope it’ll be fixed soon.