Data purchased mistakenly

[Fadii]

Hi there. Looks like my child mistakenly purchased data. 4gb for &40. She probably got a text and she mistakenly clicked to purchase. 
She has not used that extra data. Can i please get a refund for this transaction ?

[Chalupa_Batman]

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@Fadii wrote:

Hi there. Looks like my child mistakenly purchased data. 4gb for &40. She probably got a text and she mistakenly clicked to purchase. 
She has not used that extra data. Can i please get a refund for this transaction ?

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Just a heads up @Fadii , they may not give you a refund, however, they may just add the credit to your account. 

[hTideGnow]

hi @Fadii I doubt PM will refund it, especially if the data was used right after

but ask PM support agent, and ask if you can opt out the text 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage