@Hanansam6 wrote:
My plan renewed on the 29th and since then the data stopped working. Calls and texts still work, but no mobile data and the usage on the app is not loading.
the only difference between last month is that I changed the payment method, but even then it is definitely paid and renewed correctly.
tried restarting the phone but no luck!
You can try going into the network settings and reset them. If not, you can reach out to a CS Agent to reset your network on their end.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
