Data isn't working

[miyu]

I lost my SIM card and got a new SIM card, inserted it into the phone, and changed the SIM number on the profile setting. And now, calls and texts are working with the recent phone number with Public Mobile. However, the data isn't working at all.

I have tried a few things, such as resetting the APN, turning off the device, trying again, etc.
The current plan is almost over, and a new month is coming. I need data to work, so If anyone knows what I should do, please let me know!

[stolhanske]

are you all just bots??

[stolhanske]

this is terrible advice designed to make people run in circles with an unresponsive bot system. they came here to get an answer, not to be told to go back to square 1 and play 20 questions with the chatbot

[Timer]

@miyu 

do you check it out in your account for data history usage any left you have it.

what kind your device brand and model.

[MrSpock]

@miyu Hi in your self serve account 

does it show if you have any data left for this month if not you have used it all up if you see that you still have data left try rebooting your phone a few more times that doesn’t work contact a cs agent you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:   https://bit.ly/2GGCJzH

[hTideGnow · Accepted solution]

HI @miyu   

is there any data showing on My Account?  Just need to confirm the data are not used up

If you are on Android phone, make sure there is no data limit setup 

If you are on iPhone, try different app that use data and see if just one particular app cannot access data

If none of the above help, please open ticket with CS agent, they might need to re-provision your sim card 

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437