DATA LIMIT DID NOT RESET FROM BILLING CYCLE

[Grooby]

Hello my data has not reset from the last billing cycle on Oct 7th, 2025. I have checked my history and barely made it past even 3 GB. What seems to be the issue? I'm now capped off. Can anyone help me with this?

Thanks

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[softech]

@Grooby 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

[Grooby]

Hello Sir,

That suggestion did not fix the issue for me.

What do I do now?

[softech]

@Grooby 

that usually just a browser cache or app cache problem.  

Please login My Account using browser with Incognito mode

You can also check using the PM app.  But please fully logout the app from the Account page first.  Then reboot phone and relogin.  (if you are using Android, it is actually best to uninstall and reinstall the app)

You can also confirm latest usage by calling *611 on your phone, or by calling 1.855.4PUBLIC from another phone