04-22-2022 10:52 AM - last edited on 04-22-2022 12:42 PM by computergeek541
I've been using the same credit card since December 2021, as of today, Public Mobile says this credit card info can not be verified... I tried another credit card, same problem... can any help?
04-22-2022 03:14 PM
PM (and Telus) apparently anticipate impending credit card expiry dates, lol.
Be sure to clear your browser cache and cookies (or use a different browser or a different computer) before entering your new credit card info. To ensure that none of your old information causes some sort of confusion or errors on the credit card acceptance/authentication. PM's Self-Serve and Community websites are kludgy and both leave all sorts of strange invisible junk on your computer every time you visit.
04-22-2022 12:07 PM
Did your card expire and did you a get a new one with different expiry date?
04-22-2022 11:19 AM
Best to remove your screenshot both by editing your post and removing it from your image library in your profile as it contains personal info. Thx!
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.
04-22-2022 11:15 AM
You already removed the card? If not, do not change your credit card yet. Try to make a manual payment first
Go to Payment tab, one time payment
Use the option "Other (enter the desired payment amound)" and manually enter the plan amount
Then submit payment that way. If it works, click "Reactivate current plan" if the button is around
Logout from My Account and reboot the phone
If you already removed the original card, then wait a full hour before trying to add another card again.
If still fails? then you will need to contact PM Support to confirm if any Fraud lock on your account and if they can help to add the card back:
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
04-22-2022 11:14 AM
Do you have either card still registered in your account? If so check your last billing statement for any changes to your address. Even really minor ones like a title being added to the name ie. MR or MZ etc....
Can your card issuer possibly have your profile details in French instead of English or vice versa?
Check your official Canada Post address with your billing statement address. You get two more attempts after your hour wait so follow the additional advice by @Yummy when you try again.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.
04-22-2022 10:55 AM - edited 04-22-2022 10:56 AM
Do you have this CC on file with PM?
Do you try to change/update CC info?
Do you manually pay every time?
Do not try too many times as you will trigger fraud lock.
If Public Mobile locks this function, usually time will rectify it:
Wait one hour.
Clear cache and cookies.
Open incognito tab.
Try again.
If you're trying to update credit card details on self-serve, make sure to do the following to avoid the common glitches that sometimes occur with this process:
Clear your browser's cache & cookies
Use incognito mode
Select "Manage My Card"
Select "Replace card"
Type your address exactly as from your billing statement
Don't use a space in the postal code
Use ALL CAPS if necessary