Credit card denied

[Brighton88]

Anybody have an idea why my Visa card keeps getting declined ? My bank says it's all good from their end it's that Public is not accepting it. 

Does it matter that my Public address is diferent than my Visa address ? 

Still waiting on a reply from a mod.

Thanks. 

[ShawnC13]

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@CherylKirby wrote:

I had an issue last month b/c I had received a renewal card. The account number stays the same but the expiry date changed as well as the 3 digits on the back of my card. I forgot to change the 3 digits on my Public Account so it was denied.

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Are you able to login to selfwerve and update your payment information now?

[CherylKirby]

I had an issue last month b/c I had received a renewal card. The account number stays the same but the expiry date changed as well as the 3 digits on the back of my card. I forgot to change the 3 digits on my Public Account so it was denied.

[Brighton88]

No i'm not in the negative with anyone. I changed the address and it worked. 

[Brighton88]

No i have 2 addresses in general, BC and Alberta. For Public mobile i used my Alberta address since i'm in Alberta for 6 months. 

[stonechucker]

You have two billing addresses, for one credit card?

[Brighton88]

I have 2 addresses. 

[stonechucker]

The only address PM requires is the billing address.  Why did you think to use a different one?

[Brighton88]

Thanks a lot, payment went through when i changed my address. 

[Anonymous]

First try it different browser internet, 

if you have credit card expiry date.

First you have to removing the existing card and add your new credit card

You have to Re-enter credit card information .

Like your name and credit card number and expiry date.

if not working you have to try to log out from your account and close all browser internet after 5 mint login.and if you dont working 

you need send a private message >> Click here 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue 

- them can help you a lot nice service Team

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And be patient please

Good Luck

[Brighton88]

3 days for mods to reply ? Wow.

Ok thank you. 

[mimmo · Accepted solution]

make your selfserve adress the same as your cc address

leave out unit number

sometimes the leave out the last digit of postal code.

if its urgent  buy a voucher from recharge.com 

mods are replying 72+ hours