01-27-2023 11:56 AM
I have always paid by pre-authorized payment. There are sufficient funds and the Credit Card details are the same as those registered? Why are you suddenly this month having a problem with this? Please and thank you.
01-27-2023 12:27 PM
@Fred6 wrote:I have always paid by pre-authorized payment. There are sufficient funds and the Credit Card details are the same as those registered? Why are you suddenly this month having a problem with this? Please and thank you.
@Fred6 seems there are a few others saying similar things, I hope these aren't erroneous messages being sent out by Public in error. But may be unrelated also.
Are your services working? If so, you may be able to ignore that message if your card is not expired and if these messages are showing on your My Account. Suspended message shows around your renewal date of your plan, so normal to see this.
01-27-2023 12:03 PM
Yes, Pre-authorized payments could fail, could be a credit card problem but more likely a PM system problem.
and in fact, you are the 3rd posts today with the problem. I hope it is not a system wide issue
No worry, just make a manual payment to resume service. When you are at My Account , click Reactivate my plan and follow the steps to complete the payment
01-27-2023 12:00 PM
If your credit card is still valid, try to manually add funds to account to see if it works at all. Do $1.
AND: Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
01-27-2023 11:58 AM - edited 01-27-2023 12:01 PM
@Fred6 Has cc expired ? Log in and update cc Info
My account
Legend and features
Change plan / update cc /auto pay
Account #/ change # port /swap SIM
edit auto pay does fail sometimes you may need to reactivate plan