Charged 5 times in my account on July 30

[qnyousuf]

Can you fix this. I have been charged 5 times on July 31,2020 for $16.95 each time.

[AE_Collector]

Obviously Presumably since the credit card was changed the customer has Autopay? Thus $15 plans plus tax wouldn’t be $15, should be $13 unless 5 brand new $15 accounts were started that day. But the $15 Plus tax 1 Gb add-on works. No confirmation yet that there is no possibility of add-ons being purchased.

AE_Collector

[Anonymous]

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@AE_Collector wrote:

@Anonymous 

I thought that possible initially until it sunk in that they have been on the credit card statement for almost 4 weeks since the end of July.

AE_Collector

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Oh yes.. a skimmed factoid. Good catch.

[AE_Collector]

@Anonymous 

I thought that possible initially until it sunk in that they have been on the credit card statement for almost 4 weeks since the end of July.

AE_Collector

[Anonymous]

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@qnyousuf wrote:

Looking at my credit card statement

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They might be in Pending status and then they automatically get removed.

Check your Payment history in your self-serve here.

[qnyousuf]

Looking at my credit card statement

[AE_Collector]

@qnyousuf 

Are you looking at your online Self Serve account activity or your credit card statement? Would this be $15 plus tax in your province (13% tax rate)? You didn’t load up on 5 of the $15 - 1Gb data add-ons? You just have the one phone/account tied to that card...it isn’t from a different phone that goes against that credit card?

AE_Collector

[gblackma]

@qnyousuf please use the 3 dots on the top right of your post to remove your personal information. This is a public forum.  Can you please post your July payment information so that we can take a look at it. Omit all personal imformation.  If you feel uncomfortable doing this. Contact the moderators and ask them to look into it for you. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

[Staliger · Accepted solution]

@qnyousuf Your CC was charged? Better create a ticket with mods - click on ? on the bottom right side of the page and follow directions.

[Jb456]

First please click the 3 dots on right side of your post and click the edit post option to edit your post. Remove your phone number as this is a public forum and everyone can see it.