@hcraigd what @stonechucker said explains why you were charged again. But you need to reach out to the moderator team to fix the not-working data after update, and maybe ask if they can help out since you changed the plan without realizing that it would charge you in full without any pro-rated refund or anything. (Many people make this mistake, sadly).
To reach out to them, please see this info:
How can you get help with your account, activation, or service?
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
- Messages are replied to during office hours, in the order in which they are received
- Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
How can I view my private messages between myself and a Community Moderator?
>>> ALERT: I am not a moderator. For account or activation assistance, please
click here.
