Change of email

[NickQ]

I changed my email address/ Eversafe id but I can no longer see my account info after logging in with the new id/email address.  Does it take time to associate my account with the new username or do I need to open a ticket?

[NickQ]

Problem resolved,  before hearing from to cs agent. Thanks for your assistance. 

[NickQ]

I went to the chat bot and clicked sign in and got the following:

Thank you for logging in, {$webhook:r.givenName}.

That suggests I currently have no username. Is the "manage eversafe id" option supposed to be instant?

Incognito mode didn't work. 

I sent a pm to cs agent. 

[softech · Accepted solution]

@NickQ 

try again using browser with incognito mode 

But if you still don't see anything there, ask PM CS agent for help 

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
    (if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there