Change account email

[Peedo]

I’ve been trying for several minutes to change my account email for signing and I cannot figure out how please help I’m getting frustrated

[dust2dust]

@HALIMACS- There used to be a way to change the login email (username) but that left an internal email for the password resets still going to that internal email. That's how it came to be known that there were two locations.

[HALIMACS]

That is good info, thanks @dust2dust 😁

Has anyone been able to elaborate what two areas?

Seems ripe for potential errors…

[dust2dust]

@HALIMACS- There are two places in the system that support need to change. We hear the odd time that someone learns from another agent that the first one forgot to change it in both places leaving the customer wondering why something's still not working.

I'm not talking about the community.

[HALIMACS]

Perhaps @dust2dust means in both the Account and the Community.

A CS_Agent can only change an account email.   

Users can amends their own Community email address under their Avatar above right. 

[dust2dust]

No. YOU can't. Only support.

[Peedo]

Where are the two places that’s what I’m trying to figure out

[Outdoorsman]

@Peedo 

hi to change account email you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[dust2dust]

Only support can change your registered account email address. Be sure to remind them to change it in two places in their system