Cell phone not receiving calls

[JudyMac11]

Hello, I just moved over to Public Mobile on 7 Feb 23. I transferred my current number and I missed the SMS text as the messages were slow. What do I need to do to get this fixed?  

Many thanks

Judy

[esjliv]

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@foxybw704 wrote:

7 Feb 23. I transferred my current number and I missed the SMS text as the messages were slow. What do I need to do to get this fixed?  no port 

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@foxybw704  - check your inbox for the Telus porting phone number, I've sent it to you.

Do you have the old provider's SIM card still?

[foxybw704]

7 Feb 23. I transferred my current number and I missed the SMS text as the messages were slow. What do I need to do to get this fixed?  no port 

[foxybw704]

I have the same 

[Handy1]

@JudyMac11  Yay !! Happy you got it sorted out and welcome to public mobile 

[JudyMac11]

It works !!! thank you lovely community. !!!

Much Love from the Maritimes 

[JudyMac11]

Called the number the wonderful lady on the person did all the porting of phone number, just waiting now to see if it works. fingers crossed !!!  Thanks for the help 

[esjliv]

lol @Handy1 @softech @dabr .... @JudyMac11 well you have the Telus Porting number (a few times in your inbox, 🙂 )...

but, if you no longer have the SIM card from the old provider (as it has been a few days now since you activated with Public, you may need to contact them within the 90 min period you have to restart the porting process to get a verbal approval for the port.

If still issues with porting, you may also submit a ticket with Public Mobile representatives (CSA) for help; for issues with transfer/porting of phone numbers over to Public Mobile.

[dabr]

@JudyMac11   Yes, that's important to receive the transfer text and the old account also needs to be still active.

[JudyMac11]

So to understand I have to put my old sim back in my phone?

[Handy1]

@JudyMac11  Additional info on porting 

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port 

[dabr]

@JudyMac11   I'll private message the Telus porting # you can call and they will request your previous provider to resend the SMS transfer request but keep the old SIM in your phone and respond with a YES within the 90 minute window.

Please check your message inbox top right.

[softech · Accepted solution]

@JudyMac11 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card and can only make outgoing calls,  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed

[Handy1]

@JudyMac11  There a number to talk to live support to restart port process I’ll send private message