Cant login my account

[Mathieu2025]

Having problems logging into my account 

its telling me there could be fraud involved 

i don’t understand what’s going on please help 

[softech]

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@Yummy wrote:

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Since WHEN direct message to agents is proper way to get support?????

We were told from the day one proper way is to OPEN A TICKET and not to send direct message. Did PM change that policy? I have to know as I always advice customers asking for account assistance to open a ticket through chatbot.

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@Yummy 

Since yesterday.. due to problem with Ticket submission system

https://productioncommunity.publicmobile.ca/t5/Announcements/NEW-Temporary-Ticket-Submission-Issue/t...

[Yummy]

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@CSA_PM wrote:

Hello @ Mathieu2025,

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

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Since WHEN direct message to agents is proper way to get support?????

We were told from the day one proper way is to OPEN A TICKET and not to send direct message. Did PM change that policy? I have to know as I always advice customers asking for account assistance to open a ticket through chatbot.

[CSA_PM]

Hello @ Mathieu2025,

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   
 

[Yummy]

In your case I would advise to open a ticket through chatbot and ask agent for assistance.