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Cant Change my Number

PublicIsAwful20
Great Neighbour / Super Voisin

An Agent advised me to activate with a new number and then port afterwards but now i am stuck with a new # and an error saying I cant port my number. 

I was lied to.

6 REPLIES 6

If the number worked with Koodo, it will work here.

 

I promise.

pmva
Model Citizen / Citoyen Modèle

@PublicIsAwful20 wrote:

Phone number not eligible for port

 

Porting from Koodo


refer to this article for porting.  At the bottom there is a link to start ticket if porting from Koodo prepaid.  As @Handy1  says you need support to intervene if porting from Koodo prepaid.  If that's what you told support then that's why they suggested you get a new number and then port afterwards.  Maybe they forgot to tell you you had to contact support to assist with the port.  

How to choose your Phone Number (publicmobile.ca)

 

For ease of use, here's the link to contact support for porting from Koodo prepaid.  It's a wizard you work through.

https://urlshortner.tiia.ai/Rqg6DB

@PublicIsAwful20  Is it Koodo prepaid ? Is so you just need support to help port number if you already activated the SIM card 

Getting support / submit ticket

 

  • Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

 

Or while your already here and logged in the community

 

  • you can send a private message   To CS_Agents by clicking here.

 

  Watch for reply top of page to the

   Right ( envelope image )

Handy1
Mayor / Maire

@PublicIsAwful20  You can check you number here for port eligibility

Check to see if # can be ported

 

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

 

 

And all you need to do is sign into self serve and go to profile tab to port number , also note your old provider account needs to be active for port to complete 

My account

Legend  and features

Change plan / update cc /auto pay

Handy1_0-1678564326038.png

 

Account #/ change # port /swap SIM

PublicIsAwful20
Great Neighbour / Super Voisin

Phone number not eligible for port

 

Porting from Koodo

pmva
Model Citizen / Citoyen Modèle

@PublicIsAwful20  What is the error you're seeing?  What carrier are you trying to port from?  The process does work, let's try to work through it.

Need Help? Let's chat.