03-03-2023 02:01 PM
03-03-2023 03:17 PM
Thanks @J_PM for the update!!
03-03-2023 02:41 PM
@susanmiller2188 Thank you for sharing. Our teams are investigating and working on a resolution quickly. Apologies for the inconvenience
03-03-2023 02:02 PM
There have been issue since Wednesday for some people with both incoming and outgoing calls.
Try to change to 3G only and see if it connects to the network at all with such settings
If that does not help, I suggest you to open a ticket with PM support and let them aware you are one of those, too. Some customers got the ticket to support and got it resolved quickly
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
03-03-2023 02:01 PM
@susanmiller2188 Your not alone contact supper to fix issue
Getting support / submit ticket
Or while your already here and logged in the community
Watch for reply top of page to the
Right ( envelope image )