Cannot make local calls on Unlimited Provincial Talk Plan

[BPSJ]

Hi,

When I tried to make a call, the service tells me that I don't have a long-distance active plan, which is not relevant in my case since I am making local calls. My plans mentions "Unlimited provincial talk" so it should definitely work.

How can I fix this? I've rebooted the phone, pulled the SIM card out and tried it in another phone, resetted the network settings, but none of the above worked.

Thanks,
Bruno

[Mary_M]

Hey @matrixca7,

Thank you for the update !

We have received your message and we will treat it asap - please keep an eye out for our reply!

Mary

[matrixca7]

I'm having the same problem in Toronto, but the problem still exist. I sent a message to Mods this morning, but no reply.

[srlawren]

@Yishan812005 @sourkey @heyaday @sinthujakrishna Please see here:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Calls-and-texts-not-working-error-msg-s... I just heard from the moderators that this was an outage and should be resolved now.  Could you please try again?  If still not working, try rebooting your phone and test again.

[Rockdaddy22]

When was this thread created?

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@sourkey wrote:

I'm having a similar problem. With this thread being created and numerous posts with customers having similar problems I belive this may be a technical problem on Public's end?

I have a "90 day pass" that ends on December 23, 2017. I didn't renew my plan or make any changes within the past 30 days for that matter. 

Still reciving the "Sorry you don't have an active long distance add on"... when I try to make an outgoing call. Calling local #'s I've dialed before. 

---

[Rockdaddy22]

@Yishan812005

I edited your post to remove private information. 

Make sure you you guys send private messages to @CS_Agent

[sinthujakrishna]

I'm also having this issue this morning.  Did anyone reach out to you about how to resolve this?

S

[sinthujakrishna]

I am also having this issue.  Did anyone respond to your question from public mobile?

S

[heyaday]

Hello. I'm having the same problems. Can someone please contact me about this error? Thank you.

[sourkey]

I'm having a similar problem. With this thread being created and numerous posts with customers having similar problems I belive this may be a technical problem on Public's end?

I have a "90 day pass" that ends on December 23, 2017. I didn't renew my plan or make any changes within the past 30 days for that matter. 

Still reciving the "Sorry you don't have an active long distance add on"... when I try to make an outgoing call. Calling local #'s I've dialed before. 

[Yishan812005]

Hi I cannot make local calls please help 

*******@hotmail.com 

***-***-**77

[srlawren]

@BPSJ thats great news--welcome to Public Mobile!  🙂

[BPSJ]

Thanks @Mary_M for the support, everything works now!

[Rockdaddy22]

Thank you so much @Mary_M for the quick work 🙂

[Mary_M]

Hey @BPSJ

sorry to hear about this !

What actually happened was that your plan did not activate, but don't worry!

Simply restart your phone and everything should be functional 🙂

Cheers!

Mary

[Rockdaddy22]

Just hold tight, they should make contact with you in this thread.

[Rockdaddy22]

I've very sorry you're having these problems one of our moderators should be able to help you out. @Shazia_K @Mary_M