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Cannot make call to some numbers

missorange
Town Hero / Héro de la Ville

I cannot make call to certain number like 1855.., not all number, it looks straightly blocked some phone number. Because I can make call through other phone, just cannot by public mobile?

6 REPLIES 6

JL9
Mayor / Maire

Can you send/receive texts?

BKNS27
Mayor / Maire

@missorange 

Check to see if there is an Telus outage in your area:

https://istheservicedowncanada.com/status/telus/map 

 

 

Or if you are on the $15 plan, check your account to see if you have gone over 100 minutes.

 


@missorange wrote:

The acct is active 


That is good @missorange . Are any other services working?

 

You can try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if this helps with making a call.

missorange
Town Hero / Héro de la Ville

The acct is active 

esjliv
Mayor / Maire

@missorange  - if your account status in self serve is ACTIVE, try to:

  • restart your phone
  • toggle into and out of airplane mode
  • perform a Reset of the device's Network Settings
  • can you try your SIM into another phone to see if calling out works? Does texting in/out work, and data?

mimmo
Retired Oracle / Oracle Retraité

Can you receive calls?

 

  Is your account suspended?    When was your renewal date?  Try calling 611 or logging into selfserve? To check status?

 

 

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