Hello, I joined Public Mobile with a subscription on December 29, 2024. My account shows that the payment was successful. I have now received the sim card in the mail. I cannot seem to complete the activation. When I log in and my account opens, it seems to be stuck on the "invoice" page showing that I paid. I cannot continue from this point to choose my phone # enter my previous carrier, etc.
Please look at my account and ensure that the payment is not still showing Processing. I paid 9 days ago.
Reset my account if necessary so that I can continue to activate. Something is obviously wrong here.
Sincerely,
Shirley
