Cancle the old phone plan

[Atom2023]

Hi,

I had an old phone plan before,  I  moved to another province a few days ago, so I need to cancel it. But I cannot remember my old account info cause I set autopay. So, anyone can help?

Thanks,

[dust2dust]

You can also put in a zero balance visa gift card kind of card. I can give you the particulars of one if you like.

[Atom2023]

@softech Thanks again!

[hTideGnow]

HI @Atom2023 

you cannot remove the credit card from My Account, please submit a ticket with CS agent and ask them to remove it from your account:        

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Atom2023  You need support to remove the credit card info on file 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Atom2023 

only support can help to completely remove the credit card info, please message them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Atom2023]

Hi,

I just stopped the autopay, and I need to remove all the credit card info from the public system, but I couldn't find where to remove it. HELP.

[Atom2023]

@softech Thank you very much for your step by step answer which really saves me.

[Handy1]

@Atom2023  Like this 

Turn  auto pay  OFF/ON  3 easy clicks

Or if you know the 4 digit PIN number

*611    

[hTideGnow]

HI @Atom2023 

you can disable it yourself

Login My Account, Payment, Manage Subscription and then turn off "Subscribed" there

[dust2dust]

Log in to your account, go to payments, manage my subscription, manage payment method and toggle off autopay. Or if you know your 4 digit account pin then you can dial 611 and turn it off there.

[softech]

@Atom2023 

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

• If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
  enter the account pin, then Press 5 for Autopay and 2 to remove
•  Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
  (or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)
• https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

[Atom2023]

Hi,

I need to stop the autopay. Anyone can help?

[dust2dust]

Why do you need to cancel? This is a nationwide provider. When you can get logged in then you can change your number if you like.

[hTideGnow · Accepted solution]

HI @Atom2023 

try Forgot Login there, it will send an email to you. check all the email address you have

or submit ticket with CS agent here:

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437