Cancelled Plan Within 17 Hours (Under Trial Period)

[Kiki_1]

I joined Public Mobile around 10 PM on 12/2, but the next day, I received a call from the Koodo Retention Department offering a plan that suited me better, so I decided to switch back. During the call, the Koodo agent had access to the trial period policies for TELUS, Koodo, and Public Mobile and confirmed that I should be eligible for a refund, even though Public Mobile operates on a prepaid service model. This is based on staying within the trial period limits (e.g., less than 7 minutes of call time, minimal text messages, and data usage etc. ).

Can someone please advise how I can proceed with obtaining a refund from Public Mobile? Thanks in advance!

[DennyCrane]

I'm confident that's not a thing at Public Mobile. The legislation is in regards to post-paid contracts. This is a month-to-month prepaid service. If Koodo is telling you that, then you should request an account credit from them for providing you with bad advice.

https://crtc.gc.ca/eng/phone/mobile/period.htm

[Chalupa_Batman]

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@Kiki_1 wrote:

I joined Public Mobile around 10 PM on 12/2, but the next day, I received a call from the Koodo Retention Department offering a plan that suited me better, so I decided to switch back. During the call, the Koodo agent had access to the trial period policies for TELUS, Koodo, and Public Mobile and confirmed that I should be eligible for a refund, even though Public Mobile operates on a prepaid service model. This is based on staying within the trial period limits (e.g., less than 7 minutes of call time, minimal text messages, and data usage etc. ).

Can someone please advise how I can proceed with obtaining a refund from Public Mobile? Thanks in advance!

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Because you already got a phone number and it's prepaid, I've heard they don't give refunds. However, if a Koodo agent has advised you of this, get it in writing from them and forward that to a CS Agent here at PM.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

@Kiki_1 

From my knowledge, Public mobile does not have a trial period. 

I would contact Koodo and ask them to credit you the Public mobile plan fee.  You could try PM customer service agent, but I have a feeling that you will be declined.  PM is prepaid with no refunds.