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Cancellation

Suffolkboy
Great Neighbour / Super Voisin

I need to cancel my account immediately 

how can I do this with no phone or security at all

3 REPLIES 3

softech
Oracle
Oracle

@Suffolkboy 

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead.  Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

 

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscriptionhttps://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Handy1
Mayor / Maire

@Suffolkboy  Change credit card number or 611 if you know the PIN number 

hTideGnow
Mayor / Maire

@Suffolkboy wrote:

I need to cancel my account immediately 

how can I do this with no phone or security at all


HI @Suffolkboy 

still need to cancel your account?

quickest way is to port the number out, your account will be close

if not, login to My Account and disable Autopay , or use *611 to disable (4 digits PIN needed)

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