09-03-2025
03:08 PM
- last edited on
09-03-2025
03:39 PM
by
computergeek541
Hello I canceled my subscription on June and every month I've been charged wuth the plan, Ihaven;t noticed this until now, so I need a full refund of those 3 months I've been charged and to remove my card fron this profile
09-03-2025 03:23 PM
09-03-2025 03:17 PM
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.