Cancel my account

[Saddie]

Please cancel  my account  and phone number 

[CSA_PM]

Hello @ Zubb,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Zubb]

Can I speak to agent about over payment 

[hairbag1]

@Saddie 

if you want to go to a different cell provider and keep your current cell number...your Public Mobile account needs to be Active and paid up in order to port the number successfully. 

[Chalupa_Batman · Accepted solution]

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@Saddie wrote:

Please cancel  my account  and phone number 

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Hello @Saddie 

Public Mobile is a self serve service. You can cancel your own account. Simply log in and turn off autopay. If you're unable to log in, create ticket to a CS Agent so they can help you log back in.

Here is the direct link to turn off autopay.

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.