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Cancel account

clbourque25
Great Neighbour / Super Voisin

I want to end and cancel my account immediately, including removing the auto-payment on my VISA card. I switched to Koodo and can't access my account or reach you guys.

 

Thanks. 

 

-

 

Edit by Dunkman: removed personal information

13 REPLIES 13

The Laundry List in...3...2...1

walker1
Deputy Mayor / Adjoint au Maire

@hairbag1 

Are you counting down to the kitchen sink that'll soon be dumped into the OP's lap?

  For free of charge of course 🙂

HALIMACS
Mayor / Maire

@clbourque25 

 

Fortunately, the account is already closed if porting has begun and you need not worry.

 

UNLESS...  if your Public Mobile renewal was set to occur within a day or so of the date you ported out, there's a small chance the renewal may charge to your payment card.

 

Keep an eye on the payment card transactions and contact the Customer Support

Agents should that occur - they'll reverse it for you.

 

Sorry to see you go!!!

@clbourque25 

As stated use the IMEI to port your number to koodo. If you dont know the 4 digit account pin # via 611 you can always play it safe after porting out by putting your autopay card on hold overnight from midnight eastern to noon eastern on your renewal date to absolutely ensure no payment is charged to your card.