Can't update my billing info

[sarakk]

My account has been suspended, but every time I try to update my billing information to pay, It says that it cannot process my request and to try again later. But I have been trying for a day now.

[Dunkman]

@sarakk 

Here is some additional information:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

You might need to try again in 24 hours. Or try a different credit card.

Or if you need service right away, buying a payment voucher is likely the fastest way to re-activate your account.

[hTideGnow]

hi @sarakk wait an hour and try using Incognito/private/secret mode on your browser 

if same, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can also get a voucher from stores like SShoppers Drug mart and load the voucher using *611

[Handy1]

@sarakk  As long as it hasn’t been suspended more then 90 days . Be fastest to get payment voucher and load it  *611 and resume services right away . And you may need to wait 24 hours before trying to update credit card info and when you do try incognito or private mode or even from the PM APP instead of website . If still no luck please submit ticket with support to help update credit card info 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437