Can't send or receive MMS

[Jeremy_12]

This problem just started recently for me where I cannot send or reveive anytype of MMS. When I try sending a picture or video the message just gets stuck on "sending" and eventually it will fail, and ask to retry. Its really frustrating because im forced to use third party apps in order to send media files to friends.

Yes, I always make sure that im not on wifi when im trying to send MMS. I've messed around with the APN type based on other forum posts, but nothing has worked.

APN: sp.mb.com

Proxy: Not Set

Port: Not Set

Username: Not Set

Password: Not set

MMSC: http://aliasdirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: None

APN type: Not set

APN protocol:IPv4

APN roaming protocol: IPv4

I would really apperciate any help, thanks!

[jkroes]

I had a similar problem when I switched to Public Mobile last week and just found a solution last night. The solution for me was actually in the application settings of my Textra app. I had to change the 'MMS Behavior' property from 'Legacy' to 'System'. Maybe you have a similar setting in your app?

[Luddite]

@Jeremy_12 Some additional ideas:

- try your SIM in another unlocked phone, and a different carrier SIM in yours

- login to your account and confirm texting shows as included

- if you have multiple APNs listed, ONLY one, the PM one, should have the APN type "default"

- ask the moderators to reset your account by clicking this: message to moderators to send a private message to the moderator team with your phone number and an explanation

- another set of settings that has helped some:

   APN: sp.mb.com

   Proxy: Unspecified

   Port: Unspecified

   Username: Unspecified

   Password: Unspecified

   Server: Unspecified

   MMSC: http://aliasredirect.net/proxy/mb/mmsc

   MMSC proxy: 74.49.0.18

   MMS port: 80

   MCC: 302

   MNC: 220

   Authentication type: Unspecified

*  APN type: default,mms,supl

*  APN roaming Protocol: IPv4

   Bearer: Unspecified

   MVNO type: GID

   MVNO value: 4D4F

[Taekgun]

Ok, I'm officially stumped.  Can anyone else weigh in?

EDIT:. Have you gone so far as to do a factory reset?

[Jeremy_12]

@Taekgun that didnt make any difference, unfortunately. @Acekiller I have already done that twice just in this past month, as much as my phone performance increased. I still encountered the same MMS problem ahah.

[Acekiller]

I would try to do a back up and then do a factory reset and it tends to fix stuff like data , SMS, and MMS issues.

[Taekgun]

LGs are known to be finicky and network settings bring reset has worked for most in the past.

Check out... http://support.bell.ca/Mobility/Smartphones_and_mobile_internet/LG-G5.how_to_reset_the_network_setti...

[Jeremy_12]

Thank you for the help! 

Yes, I always restart my phone if I make anytype of changes like I've read on other forums. I have a LG G5.

[Taekgun]

Assuming that you have a good connection, the only other recommendation I have is to do a network settings reset in order to get everything back to default on your device.

What phone are you using?  I can look to see if there's a method for this with your make/model or you can try some searches online yourself in order to reset these settings.  Usually these MMS issues are solved with the APN settings being corrected/amended in that field.  I'm assuming that when you changed your APN settings initially, you then rebooted your phone?!

*** I’m glad to help but I’m not a MOD, so please don’t message me with any personal information. ***

[Jeremy_12]

I've already tried doing the "default,mms,supl" multiple times and it made no difference.

[Taekgun]

For some phones, when it comes to MSS it helps if you add in the "APN Type" section , which is blank under the APN settings, go back to this line and enter "default,mms,supl" and save changes.  Reboot and test. This usually solves MMS problems.  

If not, then try a third party sms app such as Android Messages by google. 

Let us know if that works for you.

Cheers