Can't renew the plan

[kevinycw]

I've enough funds in my account, but why can't renew the plan and suspend my account. Please help.

[kevinycw]

Thank you, the problem had solved.

[Saray_O]

Hi @kevinycw, 

I can see that your plan successfully renewed today 🙂 If you need anything else, don't hesitate to send me a private message!

[MoreYummy]

If today is your renew day, its normal,  As long as the service is working.  It is cosmetic error on the public mobile side.

[computergeek541]

Is today your billing renewal date?  If it is, Public's self-serve  erroneously reports expired plan and suspended accounts to everyone.  In those cases, the account never really does get suspended and the service continues to work.  Some time in the morning later on that day, the plans gets charged for and the balance taken from the account. At that time, the error messages also disappear.

[Shutdown]

Check again in the morning. It tends to say suspended on the night of renewal and if your phone plan still works ok then your probably good.