Can't remember my pin

[Bang]

Can't remember my pin

[esjliv]

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@Bang wrote:

Can't remember my pin

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@Bang 

FYI - your Account (4 digits) PIN is different from your Voicemail  (4-15 digits) PIN.

Maybe try your voicemail PIN for your account PIN (incase it is the same, if it is 4 digits).

To reset your voicemail password, see here: https://www.publicmobile.ca/en/on/get-help/articles/reset-your-voicemail-password

[Anonymous]

Only one way to you fix it explanation to moderator Team and the are nice service the will 100% help you

you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• or you can send a private message to Moderator_Team by Click here. 
• You’ll need to be logged in to your Community account for the link to work.

• In your message put it, please include.
  
• your account number,
  
• your phone number,
• your account PIN,
• explanation to them nice Team and nice service

      Good Luck

[Triguy · Accepted solution]

Check your text message history.  PM would have sent you a text message with your pin.

Otherwise, you would need to contact an moderator to rest it 

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.