04-12-2022 07:26 PM - last edited on 04-13-2022 12:51 AM by computergeek541
Just changed my number over to Public Mobile. I can call out but can't receive calls. I can get text messages though
Solved! Go to Solution.
04-13-2022 09:30 PM
All fixed! Thank you everyone for your help!
04-12-2022 08:04 PM
Any idea how to reinitiate the porting text?
04-12-2022 08:01 PM
Definitely an incomplete port
old sim has to be in
have to reply yes to text within 90 mins - then the port should be done pretty quick.
Just reinitiate that porting text.
04-12-2022 07:49 PM
If the old SIM still works then the porting was not completed.
You definitely need to contact a CS_Agent to restart the porting process by private messaging with the envelope icon above.
04-12-2022 07:46 PM - edited 04-12-2022 08:07 PM
04-12-2022 07:43 PM
Thanks for your suggestions. I tried all the solutions in your list - still not working. When a friend tries to call, a voice says "the customer you are calling is unavailable at the moment..."
Interestingly, incoming calls still works with my old sim card. I'm guessing the transfer just didn't go through properly.
04-12-2022 07:36 PM - edited 04-12-2022 07:36 PM
@Alibie - so this was porting from a previous mobile provider?
You can submit a ticket via the links already provider or Check your Private INBOX messages, I have sent you the TELUS Porting phone number.
04-12-2022 07:34 PM - edited 04-12-2022 07:36 PM
To re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8
You'll also need to put your old provider SIM card back in your device to await the port authorization request which is sent via SMS messaging.
04-12-2022 07:33 PM
I never got a message from them
04-12-2022 07:29 PM
You may just need to be reconnected to the Public Mobile network.
Try one or more of the below:
*turn off your phone, leave off for a few minutes, then reboot
*removing your SIM, then reinserting it
*go into airplane mode, then going back to regular mode
*perform a reset network settings on your device
If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.
So, use the previous provider's SIM card to receive calls from. When the incoming calls stop that is a good indication the port is complete.
Cell ports can take 2-3 hours.
Landline/voip ports can take 3+ days.
If still issues, submit a ticket for help; click this link: to request the transfer of your number over to Public Mobile.
04-12-2022 07:29 PM - edited 04-12-2022 07:29 PM