Can’t receive calls

[shane11]

I can make out going calls and txt. But when some tries to call my it says my number is not in service.  I am new to Public Mobile and was just wondering if I did something wrong in my activation.

[Psygineer]

---

@shane11 wrote:

I can make out going calls and txt. But when some tries to call my it says my number is not in service.  I am new to Public Mobile and was just wondering if I did something wrong in my activation.

---

To add to what was already said. The 4-6 hours to port is only if you are doing mobile to mobile. If you ported from a landline it can take 2-3 business days and if it was from VOIP it can take up to a week.

[ShawnC13 · Accepted solution]

---

@shane11 wrote:

I can make out going calls and txt. But when some tries to call my it says my number is not in service.  I am new to Public Mobile and was just wondering if I did something wrong in my activation.

---

If you ported a number from your previous provider it can take upto 4 hours to complete. If it has been longer your Port of probably stuck and you will need to contact the moderators.  

To send a private message to a moderator click this link.  In your message please include:

          - PM Phone Number

          - 4 digit PIN (or at least 3 of the following to verify your identity)

                    - account number

                    - date of birth

                    - complete address listed on account with postal code

                    - email address on account

                    - most commonly called numbers

                    - alternate number listed on the account

                    - last payment date and amount

                    - last 4 digits of the credit card

          -Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[shane11]

I can make out going calls and txt. But when some tries to call me it says my number is not in service.  I am new to Public Mobile and was just wondering if I did something wrong in my activation.