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Can't receive calls: porting not fully completed?

GR123
Great Neighbour / Super Voisin

I can call and text out with my old mobile number that I ported to Public Mobile. However, incoming calls won't connect wit te new SIM cars in. Calls go directly to my old voicemail box with Freedom Mobile. Help!!!

3 REPLIES 3

esjliv
Mayor / Maire

If you did reply YES to the porting text from Freedom, then try restarting your phone. Mobile ports could take up to a couple hours to complete, with incoming normally the last to port over.

 

edit @GR123 

Outdoorsman
Mayor / Maire

@GR123 Hi when you get the porting dept number remember to leave your old sim in phone to receive transfer text you have 90 minutes to reply yes

hTideGnow
Mayor / Maire

HI @GR123  did you complete the porting text  part?  Your old provider was supposed to send you a text and you need to reply YES within 90 mins.  did you do that?

 

I will send you a phone number to talk to Porting team, they will confirm if that part was completed and if they need to re-trigger the porting process.  Check your inbox on top right for my message

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