Did you remove your previous SIM card from your phone?
Reset networks and restart your device.
If it still doesn't work, get agent to check for you.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Or if you have trouble with the chatbot, us below link.
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
